Graduate Program

Technology

Degree Name

Master of Science (MS)

Semester of Degree Completion

2006

Thesis Director

Larry Helsel

Thesis Committee Member

Ping Peter Liu

Thesis Committee Member

Louis Butler

Abstract

The globalization and information revolutions increase the complexity and competition resulting in a business environment that is no longer stable and static. Executives of all organizations face the challenge of adopting new management practices to keep their organizations vibrant in a rapidly changing technological business world. Knowledge management is one of the emerging fields that promise workplace improvements by putting the tacit knowledge of the company into use.

The emergence of knowledge management in the year 2000 caused organizations to realize that their intellectual assets are central to their survival. Managing and harvesting these assets is the focus of knowledge management. Quality management focuses on continuous improvement and it depends on the intellectual capital of organizations. Knowledge assets of organizations are stored in their knowledge repository. Thus, it can be said that the quality of the knowledge repository depends on the investment the organization makes in human resources.

This study explores the link between knowledge management and quality systems management to determine the application of knowledge management used for managing quality systems in selected organizations at Coles and Effingham counties in central Illinois.

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