Degree Name

Master of Arts (MA)

Semester of Degree Completion


Thesis Director

William G. Kirk


The present study attempted to reduce the no-show rate for scheduled intake appointments at a local CMHC through the use of two interventions. Thirty-seven subjects who called for an intake appointment were randomly assigned to one of two treatment groups: an Orientation and Standard Intake Procedure or an Orientation and Modified Intake Procedure. Both treatment groups were compared to a Base Group consisting of intake appointments scheduled during the same time period the previous year. Individuals assigned to OMIP revealed a reduction in the no-show rate from 51% during baseline to 36%. Individuals assigned to OSIP did not reveal similar reduction rates. The findings suggest that immediate attention may be a significant deterrent to missed intake appointments.