"An Evaluation of Pre-Intake Attention on Kept Intake Appointments in a" by Lauren Roberts

Degree Name

Master of Arts (MA)

Semester of Degree Completion

1994

Thesis Director

William G. Kirk

Abstract

The present study attempted to reduce the no-show rate for scheduled intake appointments at a local CMHC through the use of two interventions. Thirty-seven subjects who called for an intake appointment were randomly assigned to one of two treatment groups: an Orientation and Standard Intake Procedure or an Orientation and Modified Intake Procedure. Both treatment groups were compared to a Base Group consisting of intake appointments scheduled during the same time period the previous year. Individuals assigned to OMIP revealed a reduction in the no-show rate from 51% during baseline to 36%. Individuals assigned to OSIP did not reveal similar reduction rates. The findings suggest that immediate attention may be a significant deterrent to missed intake appointments.

Share

COinS