Graduate Program

College Student Affairs

Degree Name

Master of Science (MS)

Semester of Degree Completion

2009

Thesis Director

Charles Eberly

Thesis Committee Member

Angela Yoder

Thesis Committee Member

Gail Rooney

Abstract

The Career Consultant on Call (CCOC) program was developed to address a gap in service at The Career Center (TCC) at the University of Illinois at Urbana-Champaign. Graduate assistants employed at TCC have been trained to serve in the CCOC role, but to date the effectiveness of training has not been examined. Effectiveness of CCOC training was analyzed in a mixed methods study through self-evaluations, videotaped CCOC/student client interactions, and satisfaction surveys of student clients to determine CCOC self-efficacy in microcounseling skills and quality of these microskills. While results demonstrated that CCOC self-efficacy increased over the course of a semester, there is incomplete evidence that the quality of microskills increased during the same time period. However, data from CCOC self-reflections and student satisfaction surveys suggest that microskills development is sufficient to provide an effective CCOC/student interaction.

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