Degree Name

Master of Arts (MA)

Semester of Degree Completion

2003

Thesis Director

Jeffrey S. Ashley

Abstract

After regaining independence, Latvia has accomplished a lot in terms of reforms and education in the field of human resource management of public sector. However, there are several serious problems that need to be solved, such as, lack of motivation and recognition of public employees; low pay; problems to attract and retain employees. That is why it was interesting to find out what do employees value when it comes to recruitment, motivation and retention. In addition, what is the manager's role in these processes. Literature represents the American experience in human resource management. McGregor's Theory X and Theory Y as it explain two different kinds of managers and their impact on employee motivation was used as a basis for research. Actions that should be undertaken in order to better recruit, motivate and retain employees were discussed. Data support the hypothesis which states that fair recruitment meaning selection decisions, are based on job related rather than subjective and potentially discriminatory reasons and is significant in explaining employee's job satisfaction. The second hypothesis statement assumes that open communication and delegation of authority will motivate and retain employees. Regression analysis showed that these two variables do not explain motivation and retention best but data supported the assumption that training possibilities have a significant positive impact on employee motivation.

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