Graduate Program

College Student Affairs

Degree Name

Master of Science (MS)

Semester of Degree Completion

Spring 2023

Thesis Director

Jon K. Coleman

Thesis Committee Member

Jody E. Stone

Thesis Committee Member

Jeremy D. Alexander


This poster provides the findings from a qualitative study of four housing professionals responsible for Resident Assistant (RA) training at four institutions in the Great Lake Association of College and University Housing Officers (GLACUHO) professional association that includes the states of Illinois, Indiana, Michigan, and Ohio. This study looked at how those four institutions assessed, evaluated, and improved the centralized training provided to RAs by the department. Key findings include the importance of the use of learning outcomes for training sessions, developing, and maintaining strong relationships with key campus partners, and the issues around prioritizing session topics and departmental needs within the time constraints of the training schedule.