This study is rooted in the concepts of social exchange theory and psychological contracts. It seeks to determine: (i) the effect of interactional justice on organizational citizenship behavior and (ii) if there is a generational impact on the effect of interactional justice on the dimensions of organizational citizenship behavior. The results show that interactional justice influences organizational behavior for the dimensions of altruism, conscientiousness, courtesy and civic virtue. There was also support for a generational relationship. Contrary to the hypothesized relationship, it was found that the connection between interactional justice and organizational citizenship behavior was stronger for members of Gen X, as compared to the Millennial generation.
Ramkissoon, Arlene and Johnson, Ronald M.
"The Impact of Generational Perceptions of Interactional Justice on Workplace Citizenship Behavior,"
Journal of the North American Management Society: Vol. 11:
1, Article 1.
Available at: https://thekeep.eiu.edu/jnams/vol11/iss1/1