OSHA defines workplace violence as any act or threat of physical violence, harassment, intimidation or other threatening and disruptive behavior that occurs at a worksite. Such violence costs American businesses approximately $36 billion a year. This is not expected to decrease unless organizational leaders begin to understand and to establish preventive measures. Management of violence in the work environment has to be a priority. The nature of the workplace and of working conditions is rapidly changing. Contemporary work environments are characterized by more stressful contexts with information and knowledge-based work and more stressful outcomes such as downsizing and organizational restructuring within short time spans. Left unchecked, the costs of workplace violence will continue to increase. Therefore, it is important to management workplace violence. This can be done in a number of ways including building organizational and individual awareness of exactly what it is, as well as what it may potentially cost an organization if left unchecked. This article discusses the management of workplace violence, including its definition, methods, measurements, and best practices.
"Managing Risky Behavior: How Organizations Manage Workplace Violence,"
Journal of the North American Management Society: Vol. 8:
1, Article 4.
Available at: https://thekeep.eiu.edu/jnams/vol8/iss1/4