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Abstract

The community-banking environment has experienced high levels of stress from increasing regulation, poor loan performance, investment devaluation, lower bank revenues, and public scrutiny during the period since 2008. The CEO decision-making process as a result, receives influence from several stakeholder groups with interests in differing outcomes. The objectives of this research were to identify and rank by importance the most pressing issues that develop decision-making stress among community banking executives. The examination of priorities and concerns facing a selected group of community bank CEOs utilizing an online Delphi method to determine the types of contextual cues (situational variables) that created the greatest levels of perceived pressure among the executives polled.

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