Abstract
This study surveyed the Louisiana Employer Support of the Guard and Reserve to determine the strategies associated with the effects of deployment on organizational output, customer satisfaction, and employee behavior. The results reveal that customer complaints and late deliveries are associated with rework, training, employee effort, and work schedule alterations. Team efforts were associated with employee satisfaction, rate in which customers were won or lost, number of customers won or lost, and the quality and quantity of output. The findings indicate that training, team participation, rework, increased employee effort, and work schedule alterations are associated with the effects of deployment. The U.S. relies heavily on military reserves to meet the demand for military personnel (Commission on the National Guard and Reserves, 2007; Hartley & Sandler, 1995; Scott, 2001). Moreover, military sources maintain that the cooperation of civilian employers is essential to the missions on the war against terror (Daywalt & Herman, 2006; Scott, 2001).
Recommended Citation
Hisey, Lee L.
(2012)
"The Association of Strategies and the Effects of Deployment on Organizational Operations,"
Journal of the North American Management Society: Vol. 6:
No.
2, Article 2.
Available at:
https://thekeep.eiu.edu/jnams/vol6/iss2/2