Attendance at diversity training programs is often dictated by management, and participants find themselves caught between their genuine desire to broaden their understanding of the subject and resentment at being forced to do so. The outcomes of these mandatory training programs have not been systematically assessed. This study looks at the cognitive, attitudinal, and behavioral impacts of attending such a program and finds valuable lessons learned and cautious room for optimism.
O'Leary, Patrick; Richards, Randy L.; and Quinlan, Thomas J. Jr.
"Impact of Mandatory Diversity Training: Lessons from a Private University,"
Journal of the North American Management Society: Vol. 5:
1, Article 4.
Available at: https://thekeep.eiu.edu/jnams/vol5/iss1/4