This study spanned eight years—from 2009 to 2017—and examined the effects of absenteeism on employers. The sample was randomly selected from the Louisiana Employer Support of the Guard and Reserve Employer database. Most of the employers indicated that absenteeism had no effect on their operations. However, results from one-sample t tests indicate that, as a result of absenteeism, there was a statistically significant increase in the following measures: customer complaints, level of rework, amount of time spent training, tardiness, number of team and employee efforts, work schedule alterations, and late deliveries to customers. One explanation for the discrepancy between the respondents perceived effect of absenteeism on their operations and the results of the t test is organizational resilience. Organizational resilience was manifested using the following strategies to moderate the effect of absenteeism on organizational performance: overtime, increased workload, full time replacement, temporary agency, and part-time employee.
Hisey, Lee L. and Bumgardner, Jude
"The Effects of Absenteeism on Organizations: A Longitudinal Study Spanning Eight Years,"
Journal of the North American Management Society: Vol. 12:
1, Article 1.
Available at: https://thekeep.eiu.edu/jnams/vol12/iss1/1