Transactional quality, relational quality, and consumer e-loyalty

Authors

Jiaming Fang, University of Electronic Science and Technology of China
Yunfei Shao, University of Electronic Science and Technology of China
Chao Wen, Eastern Illinois University

Document Type

Article

Publication Date

December 2016

Recommended Citation

Fang, Jiaming; Shao, Yunfei; and Wen, Chao, "Transactional quality, relational quality, and consumer e-loyalty" (2016). Faculty Research & Creative Activity. 61.
https://thekeep.eiu.edu/business_fac/61

https://works.bepress.com/chao_wen/11/