Degree Name

Master of Arts (MA)

Semester of Degree Completion


Thesis Director

Melanie McKee (Mills)


Listening training and development in organizations is becoming increasingly popular. Much literature has examined different aspects of listening and the training in this area used by organizations. The purpose of this thesis is to examine several areas concerning listening training in an organization.

A random sample of faculty at a medium sized midwestern university were utilized as the participants for this study. A fifty five percent usable return rate provided the data base. A self generated questionnaire was the instrument used. This questionnaire focused on listening skills and the training of these skills in a particular educational organization.

The research questions generated some interesting results. Participants agree that improvement of their listening skills could be beneficial to their careers and to the university. They also feel that communication skills training is very important to the university as an organization. Listening skills are also perceived as important to the university as an organization. If a seminar or in-service program focusing on the improvement of listening skills were offered, most participants would probably attend.